SHIPPING POLICY

To treat our work with the utmost of care, all of our arrangements are hand-delivered. We are therefore unable to provide tracking information; however, we can provide delivery details upon request.

While we cannot guarantee delivery times, we do accept delivery time requests. We require at least three hours’ notice for a timed delivery; shorter timed deliveries are arranged at the shop’s discretion. There may be a rush fee for certain timed deliveries (based on time and distance). Please contact us directly for if you would like to schedule deliveries after our regular business hours, there may be an additional night fee.

Our delivery is available from from Monday to Saturdays. Special request on Sundays will impose a higher delivery charges.

Please remember to include a company name, floor or suite number, and contact phone number if an arrangement is being delivered to a business address. Due to very strict security policies that many buildings in Kuala Lumpur have implemented, often times floral arrangements cannot be accepted by a front desk and must be accepted directly by the recipient or a colleague.


For deliveries to residential addresses, please remember to provide a phone number if you are unsure whether or not there is anyone present.


Deliveries sent to addresses where no one is present to accept the arrangement will be returned to our shop, and will incur an additional fee if we must reattempt delivery

REFUND POLICY

As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Floris Istana, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement due to any damages, please contact us within 1 hour of receiving the flowers so we might have the opportunity to resolve the issue. Should you have any questions regarding the care of your arrangement or plant, please contact us at the shop during our business hours as we would be more than happy to assist you.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,

call us at 03-33715141 and send your item to: Floris Istana, No. 6, Jalan Istana, 41000 Klang, Selangor.

To return your flowers, you should deliver it to Floris Istana, 6, jalan Istana, 41000 Klang, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

PAYMENT METHOD

1)  PayPal 

PayPal is highly secure, they use industry-leading technology (such as SSL) to keep your information safe.                 PayPal automatically encrypts your confidential information in transit from your computer to PayPal site using           the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Please note for AMEX payment, Paypal only accept in USD currency. So the selling price which in MYR will be converted by Paypal based on the current exchange rate  (MYR-USD) before you proceed with the payment.

2) Direct Bank-In / Online Fund Transfer

Account Holder : FLORIS ISTANA
Bank : CIMB
Account Number : 8600353831
 
 
Important Note: Please confirm the shipping fee before making payment. After you have made payment via Bank In / Online Transfer, please notify Floris Istana immediately to ensure that order is being placed. Kindly send a clear screenshot of the payment slip to Whatsapp @ +60178729521together with your order details.